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Frequently Asked Questions
Common questions about our Website security and malware removal services.
We require FTP, SFTP, or SSH access to your hosting server, along with your Website admin credentials. Once you submit a cleanup request, our team will securely connect to your server and begin the remediation process. All credentials are handled with strict confidentiality.
Most malware cleanups are completed within 24 hours. Emergency requests are prioritized and typically resolved within 6-12 hours. The exact timeline depends on the severity of the infection and the complexity of your site's architecture.
Our team takes every precaution to preserve your site's functionality. We back up all modified files before making changes. However, in some cases malware overwrites essential code, and restoring the original files may reveal previously hidden issues. We'll communicate any findings transparently throughout the process.
A WAF acts as a protective shield between your website and incoming traffic. It filters out malicious requests, blocks exploit attempts, and prevents brute-force attacks before they reach your server. Our firewall solution requires only a simple DNS change no software installation needed on your server.
No. Our security and firewall solutions work at the network level through DNS configuration. There is no plugin or software to install, which means zero impact on your server resources and no compatibility issues with your existing themes or plugins.
Not at all. In most cases, our firewall and CDN integration actually improves your site's loading speed by caching static content and optimizing delivery. Clients typically see a noticeable performance boost after setup.
We don't just clean the symptoms we identify and address the root cause. After cleanup, we harden your site by patching vulnerabilities, updating outdated software, and strengthening access controls. Our ongoing monitoring plans ensure that if any suspicious activity is detected, it's caught and resolved immediately.
Yes. Before any remediation work begins, we create backups of all files that will be modified. This ensures that if anything unexpected occurs, we can quickly restore your site to its previous state. We strongly recommend maintaining your own regular backup schedule as well.
Yes. After we clean your site and confirm all malware has been removed, we submit review requests to Google, McAfee, and other security vendors on your behalf. Blocklist removal typically takes 24-72 hours after the review request is submitted, depending on the provider.
No security provider can offer a 100% guarantee website security depends on many factors including hosting environment, user practices, and third-party plugins. However, with our ongoing monitoring and firewall protection, we significantly reduce the risk and ensure rapid response if any threat is detected.